Terms of service

1. Provider and scope

Netter Intelligence is provided by Netter S.r.l., Via Indipendenza, 06081 Assisi (PG), Italy, VAT no. IT03569900545. For information, support, complaints and contractual notices: info@netter.io.

The service is intended for businesses, organisations and professionals acting in the course of their activities. The portal requires organisation details and an Italian VAT number. Anyone registering or managing an organisation declares that they are authorised to represent it and commission the relevant services. Any mandatory provisions applicable to the relationship prevail over these terms.

2. Formation of the relationship and documents

The company account relationship is formed by accepting these terms and completing registration. Netter records the user, organisation, document versions and acceptance date. The customer may save or print this version before accepting it and subsequently consult its permanent address.

The relationship includes the financial terms and transaction features displayed before confirmation, any written orders or agreements and, when Netter processes personal data on the customer's behalf, the Data Processing Agreement. The privacy notice separately describes data processing: acknowledging it is not general consent to additional purposes.

3. Available services

Netter Intelligence offers a company portal, API keys, user and group management, routing of requests to AI models, usage monitoring and technical consulting. Public profiles are light, average and advanced; the models actually available depend on the providers and routes enabled for the organisation.

Creating an account does not guarantee that every model, upload function or service is already active. Available functions, limits and rates are those provided in the portal or order. APIs compatible with third-party formats do not imply affiliation with those parties or availability of all their features.

4. Accounts, permissions and keys

The customer keeps company details accurate, grants users only necessary permissions and safeguards credentials and API keys. They promptly revoke unnecessary access and report suspected compromise to info@netter.io. Keys must not be published or embedded in applications accessible to unauthorised parties.

Organisation administrators manage people, groups, credit allocations and settings within their roles. OTP enrolment is optional and OTP is required once enrolled. Google sign-in is also subject to the provider's checks and account-linking rules.

5. Credit and payments

Inference uses prepaid credit. The published minimum top-up request is €20 net, plus applicable taxes. The IBAN, amount and payment reference are provided in the portal. Credit is added after a Netter operator verifies receipt of payment; uploading a receipt alone does not prove payment.

Credit pays for enabled Netter services. Allocations to users or groups are not new or additional credit. Available balance, reserved amounts and usage are separate. Documents in the portal are for reference and do not replace legally required invoicing.

Requests concerning accounting errors, duplicates or remaining credit must be sent to info@netter.io with transaction references. Netter verifies payments, usage and reservations before adjusting the balance. Refunds required by law or applicable agreements remain unaffected; these terms do not impose automatic forfeiture of remaining credit.

This version does not provide a commercial refund guarantee for a simple change of mind or dissatisfaction. Refunds required by law, specific agreements and contractual commitments already made under earlier terms remain unaffected. Publishing this version does not revoke those commitments or retroactively change customers' rights.

6. Inference rates and accounting

The published inference pricing rule is upstream cost converted into euros, multiplied by 1.40, plus applicable taxes. Cost depends on the model and units actually accounted for, such as tokens, cache, characters, duration or other units in the tariff. Transaction configuration and quotations prevail over illustrative website simulations.

Before dispatch, a maximum amount is reserved within the request limits and available credit. The reservation is then settled against measured usage. If the result or usage remains uncertain, the reservation may remain under reconciliation: a network or streaming interruption does not necessarily mean the provider did not execute the request. Netter makes the reconciliation outcome available and corrects undue charges.

Automatic routing, when enabled, may also generate usage for model selection. The customer configures request and key limits and checks rates before use. Pricing changes concern transactions after their communication or publication; they do not retroactively change completed transactions.

7. Consulting

The published price is €250 net per started block of 10,000 lines, plus applicable taxes. The count and assignment price are shown before confirmation. A specific quotation or order may define a different scope, price or schedule.

The service includes the technical call and report specified in the assignment. The published five-working-day period begins when the expert accepts it; requests for missing materials or agreed pauses are communicated to the customer. Reviewing uploaded code does not authorise Netter to run it on the customer's systems. Access, interventions or additional work require a specific agreement.

8. Content, confidentiality and intellectual property

The customer retains rights to their inputs and warrants that they may provide them, including code, documents and third-party data. They authorise Netter to process them as necessary to fulfil requests, chosen storage, requested support and applicable requirements. The service does not reuse customer content to train Netter's own models.

Netter and the customer protect confidential information received during the relationship and limit access to authorised people who need it. Disclosures required by law and disclosures to suppliers identified under the privacy notice and processing agreements remain possible.

Rights to pre-existing software and materials remain with their holders. Customers may use consulting deliverables for the assignment's purposes, subject to third-party component licences. Generating AI output does not guarantee exclusivity, originality, ownership of rights or absence of others' rights: the customer checks suitability before distributing or using it.

9. Permitted use and AI limitations

The customer uses the service in compliance with the law, third-party rights and contractual limits. Unauthorised access, credential theft, malware distribution, fraud, harassment, unlawful use of personal data and attempts to bypass technical or accounting limits are prohibited.

Models may produce inaccurate, incomplete or inappropriate information. Outputs require human review, especially before decisions affecting people, systems or financial resources. The standard service is not a medical, legal or tax professional service and is not configured as an autonomous system for decisions on health, employment, credit or other personal rights.

Do not submit special-category data or data on criminal convictions and offences, credentials, unnecessary secrets or excessive personal data without a specific customer assessment and necessary agreements. Automatic PII substitution reduces risk but does not guarantee anonymisation. Images, scans and audio may be forwarded without this text filter.

10. Availability, security and support

Netter applies access controls, encryption and security measures described in the processing documents. Maintenance, capacity limits, provider downtime and abuse-related blocks may occur. Traffic and concurrency limits protect the service; an excessive request may be rejected and retried according to the returned instructions.

Availability commitments, support times and recovery objectives are those expressly agreed in writing. General information and objectives on the corporate website do not automatically constitute a Netter Intelligence SLA. The customer keeps copies of their materials needed for business continuity.

For support and complaints, use info@netter.io. The parties' liability is governed by applicable law and valid agreements. No provision excludes mandatory liability, intent or gross negligence, or data subjects' rights under data protection law.

11. Suspension, termination and data

The customer may request termination at info@netter.io. Netter may temporarily restrict access as necessary to address compromise, abuse, legal obligations or lack of available credit. Where compatible with urgency and applicable obligations, it communicates the reasons and resolution procedure.

On termination, ongoing usage and services are reconciled. The customer may request return or deletion of content under the Data Processing Agreement and available functions. Retention deadlines continue to apply; legally required records and information needed to settle the relationship are retained for relevant purposes.

12. Versions, notices and applicable law

Material updates to the terms are communicated before application; new acceptance is obtained where required. Published versions remain identifiable. Changes required by law or necessary to address an urgent risk are communicated as promptly as the circumstances allow.

Notices may be sent to registered company contacts. The customer keeps them updated. The relationship is governed by Italian law and applicable European Union rules; jurisdiction is determined by law, without this page introducing an exclusive jurisdiction clause derogating from those rules.